Sales Team Leader - Car Logbook Loans (Mbale)

About the role

Mogo Uganda is looking for a Sales Team Leader for its car logbook loan business in Mbale. The role recruits, trains and supervises field sales agents, monitors loan processing and portfolio quality, and drives branch growth through direct field presence.

Key responsibilities

• Recruit and onboard new car logbook sales agents daily to meet monthly hiring targets, and train them on company policies, products and sales techniques.
• Work with field team leads to ensure agents are well trained and supervised daily, in line with company policies and regulatory requirements.
• Monitor loan processing workflows so documentation is accurate and complete, and bridge communication between agents and support teams.
• Follow up on first defaults and arrears to protect portfolio quality and meet monthly targets.
• Set performance targets, run regular reviews and feedback sessions, and prepare daily, weekly and monthly performance reports.
• Handle customer complaints, escalate complex issues, and collaborate with the Car Financing Manager on business plans.
• Keep accurate records of branch documentation, stay informed on market trends and competitors, and refresh agent training regularly.
• Be present in the field daily to generate business, supervise and support agents, and perform other tasks assigned by the line supervisor.

Required profile

• Bachelor's degree in Business Administration, Sales & Marketing, Finance or a related field (essential).
• Minimum 3-5 years of experience in a sales supervisory or team leadership role, preferably in financial services, microfinance or car logbook loan sales.
• Proven track record of recruiting, training and supervising field sales teams.
• Experience in loan processing, credit analysis and portfolio management is highly desirable.
• Certifications in Sales, Credit Management or Leadership are an added advantage.

Required skills

• Strong understanding of car logbook loans, sales cycles and loan processing procedures.
• Sound knowledge of credit risk assessment, repayment follow-up and portfolio quality management.
• Leadership, team management and motivational skills, with excellent communication and conflict resolution.