Senior Consultant – IN & VAS Operations

About the role

The Senior Consultant – IN & VAS Operations will oversee the support and continuous improvement of MTN Uganda's IN/Charging, Ericsson CIS, USSD/SMS VAS cloud, and device management platforms. The role ensures high availability, reliability and effective vendor management across these critical revenue‑impacting systems.

Key responsibilities

• Oversee operations for Class‑A IN & VAS systems including IN/Charging, Ericsson CIS, USSD/SMS messaging, device management and CRBT.
• Ensure KPI targets for availability, reliability and customer complaint resolution are met.
• Maintain resilience and redundancy of the IN/VAS core network architecture.
• Drive strong vendor management and an efficient managed‑service operations model.
• Implement proactive real‑time monitoring tools and processes for all key platforms.
• Lead and develop a 24×7 IN/VAS operations team comprising internal staff and vendor resources.
• Grow and mentor application operations engineers to sustain high‑quality support.

Required profile

• First degree in Electrical Engineering, Telecom Engineering, Computer Science or equivalent (Master’s degree advantageous).
• Minimum 7 years of experience in IN/VAS operations within a medium or large telco.
• Proven experience managing application operations teams.
• Strong vendor management and follow‑up capabilities.
• Experience with UNIX shell scripting/programming and database administration.

Required skills

• UNIX shell scripting
• Database administration