Support Engineer (APAC - Weekends)

About the role

Supabase, the Postgres development platform, is looking for Support Engineers to give developer support to users who run into issues or need guidance. The team is globally distributed and focuses on fast resolution, working closely with product engineering and growth teams. This is a full-time permanent position with four 10-hour weekend shifts during APAC hours (00:00-10:00 UTC), primarily for candidates in Southeast Asia or India.

Key responsibilities

• Respond promptly to support cases covering billing, pre-sales requests, optimization and implementation questions.
• Triage cases, direct users to existing answers, code examples and documentation, or escalate to the right technical or business team.
• Monitor feedback channels such as GitHub Issues and Discussions.
• Look for ways to improve support efficiency through internal tooling.
• Reproduce issues, create test cases and improve test coverage if you have testing experience.

Required profile

• 3+ years of customer support experience with technical customers.
• Fluent English and excellent communication skills.
• Experience with GitHub Issues and Discussions.
• A degree in Computer Science is a plus.

Required skills

• SQL, ideally PostgreSQL, with comfort with complex queries; DBA experience is a plus.
• Linux/Unix and command line.
• Bonus: React, Vue, Svelte and Node.js.

What we offer

• Fully remote work with a WeWork membership or co-working allowance.
• Equity (ESOP) for every team member.
• Tech allowance for equipment and health insurance covering employees fully and dependents 80%.
• Annual off-site, flexible asynchronous work, and an annual education allowance.