Team Lead - Microfinance Branch

About the role

Platinum Credit Limited, a microfinance company licensed in Kenya since 2002, is hiring a Team Lead for a full-time, on-site position overseeing a branch or unit in Kampala. The role ensures that performance targets and service standards are consistently met, and supports loan officers in client acquisition, application processing and follow-up.

Key responsibilities

• Supervise and coach team members, organize daily workflows and monitor individual and team productivity
• Support loan officers in client acquisition, application processing and follow-up
• Ensure adherence to company policies and regulatory requirements
• Review reports, identify areas for improvement and implement strategies to grow the portfolio and maintain its quality
• Collaborate with management on planning, problem-solving and delivering an excellent customer experience

Required profile

• Proven leadership experience, including team supervision, performance management and coaching in a financial services or sales environment
• Prior experience in microfinance, banking or credit operations is highly advantageous
• Diploma or degree in Business, Finance, Economics or a related field is preferred
• Ability to work on-site in Kampala, meet deadlines and adapt to a fast-paced, target-driven environment

Required skills

• Strong customer service and relationship management skills
• Analytical, planning and organizational abilities, including experience with targets, reporting and data-driven decisions
• Clear written and verbal communication and collaboration with diverse stakeholders
• Familiarity with loan products, basic credit assessment and compliance with financial regulations
• Proficiency in common office software and willingness to learn company-specific systems