Visa Assistance Officer

About the role

A Travel Consultant at Starride Tours and Travels Ltd in Kampala is responsible for Visa Assistance, providing end-to-end support to clients for visa applications, documentation and travel-related formalities. The role covers individual and corporate clients, including group visa applications for business delegations.

Key responsibilities

• Advise clients on visa requirements for various destinations, explaining tourist, business, transit, work, student and visit visa categories, eligibility, procedures and embassy-specific rules.
• Help clients complete visa application forms, prepare document checklists, review applications and assist with online applications, e-visas and electronic travel authorisations.
• Coordinate submissions through embassies, consulates and authorised visa application centres.
• Check passports, photos, travel history and supporting documents such as invitation letters, hotel reservations, flight itineraries, travel insurance, bank statements and employment documents; assist corporate clients with business invitation letters.
• Schedule visa appointments and biometric enrolment, track availability, handle rescheduling and document queries.
• Monitor application progress, follow up on pending applications, inform clients of additional document requests or timeline changes, and explain visa decisions.
• Handle visa requirements for corporate travellers, executives and employees, coordinate business travel documentation with client HR and administration teams, and manage group visa applications for conferences and corporate events.

Applications are submitted through the BrighterMonday portal.