Account Manager - Mid-Level Enterprise Clients

About the role

The Account Manager oversees and manages relationships with mid-level business clients, acting as the voice of the customer within the organization. The role focuses on maintaining client satisfaction, growing account value and delivering products and services that meet the needs of medium-sized businesses. It sits within the Enterprise Sales Incentive Plan and is measured on incremental revenue growth and monthly recurring order value.

Key responsibilities

• Engage current and prospective customers at management level to understand their strategy and key drivers.
• Develop customer roadmaps that help progress and close contracts for fixed and mobile network services, business solutions and value-added services.
• Achieve and exceed account targets by selling core products, add-on services and an optimal portfolio mix across existing and new accounts.
• Build strong relationships with stakeholders such as business owners, finance, IT management, supply chain, marketing, HR and VIP users.
• Create innovative solutions that deliver measurable business value and position executive sponsors for bi-annual and annual customer reviews.
• Conduct regular competitor analysis to spot opportunities for cost reduction, technology refresh, efficiency gains and competitive advantage, and act quickly to prevent revenue erosion.

Required profile

• Bachelor's degree in Business, Finance or a related field (or equivalent).
• 3-5 years of experience in sales and relationship management within mid-sized businesses.
• Solid understanding of fixed and mobile connectivity.
• Knowledge of governance structures within enterprise organizations.

Required skills

• Business solutions: Network as a Service (NaaS), Communications Platform as a Service (CPaaS), Internet of Things (IoT), cybersecurity, cloud services.
• Core competencies: listening, accountability, leadership, communication, presentation skills, executive engagement, relationship management, strategic thinking, commercial acumen, prioritization and results orientation.

Candidates apply through the Q-Sourcing careers site; the application deadline is 5:00 pm on Tuesday 31 August 2026, and only shortlisted applicants will be contacted.