PRIME System Advisor (Fixed Term)

About the role

Save the Children International is looking for a PRIME System Advisor on a fixed-term contract of 6 months. PRIME is the organisation's core business system for managing programmatic projects, covering project management, monitoring and evaluation and business intelligence. The role sits within the Programme Operations department, which drives the implementation of the organisation's strategy for humanitarian and crisis response.

The position is hybrid or remote with flexible working, reports to the PRIME Product Owner, covers a global remit and is open to any approved Save the Children International office location. Candidates must have the right to work in the country where the role is based and speak English.

Key responsibilities

• Contribute to enhancements of PRIME through business analysis: defining, testing and documenting functionality, writing user stories and creating system design documentation
• Provide second-line business and technical support to PRIME end users, and escalate complex issues to third-line teams
• Improve PRIME uptake, usage and data quality by working with PRIME champions, running data audits and improving support materials
• Support deployment of PRIME to new offices and new functionality, including change impact assessments and deployment materials
• Help identify end-user learning needs and develop guidance and training materials
• Act as Project Record Manager for PRIME during fast-onset humanitarian responses until a project is established

Required profile

• Bachelor's degree in Computer Science, Information Technology, Business Analysis or a related field, preferred but not mandatory with sufficient experience
• Demonstrable understanding of project management in developmental or humanitarian contexts at operational level
• Understanding of the NGO context and core concepts of programmatic delivery
• Fluency in French, Spanish and/or Arabic is desirable

Required skills

• Desirable: experience of systems development and support (requirements gathering, testing, release management, incident and change management)
• Desirable: experience designing and delivering training on IT applications
• Desirable: relevant IT certifications such as CBAP, PMI-PBA or ITIL Foundation