Support Services Manager

About the role

The Support Services Manager will report to the Area Manager and work closely with the Base Manager and Program Managers to provide strategic leadership for all support functions in field offices, ensuring smooth operations that meet programme needs.

Key responsibilities

• Plan and coordinate annual support services planning, linking targets with the coordination unit and ensuring resource mobilisation aligns with donor proposals.
• Oversee HR functions including recruitment, contract management, performance reviews, staff induction, and compliance training.
• Manage administrative tasks such as landlord engagement, lease renewals, office supplies, utilities, and rent payments.
• Lead logistics and procurement processes, ensure tender procedures are followed, and act as decision‑maker for fleet movements.
• Hold primary budget responsibility for support service lines, monitor budgets, forecast, and ensure finance tasks like payroll and cash forecasts are completed.

Required profile

• Minimum 5 years of experience in support services management within humanitarian or development organisations.
• Bachelor’s degree in finance, procurement, HR, business administration, economics, development studies or related field.
• Proven experience in financial management, budgeting, donor grant compliance, procurement, supply chain, and HR management.
• Strong knowledge of organisational policies, internal controls, risk management and compliance.

Required skills

• Proficiency in Microsoft Office applications, especially Excel.
• Experience using financial, HR and supply chain management systems.
• Knowledge of procurement procedures and tender management.
• Ability to analyse budgets, forecasts and financial reports.

What we offer

• 12‑month fixed‑term contract (Band: M F2).
• Duty station in Arua, Uganda with start date January 2027.
• Salary and conditions in line with Danish Refugee Council’s Terms of Employment for national employees.