Outbound Telesales Representative

About the role

We are seeking an Outbound Telesales Representative to join M-KOPA’s Customer Retention team. In this role you will contact existing M-KOPA customers and introduce them to additional products such as smartphones, solar home systems or micro‑loans that can improve their lives.

Key responsibilities

• Drive sales growth by proactively offering relevant M-KOPA products to existing customers.
• Apply effective sales techniques to meet and exceed campaign conversion and sales targets.
• Identify customer needs and match them with appropriate solutions.
• Achieve daily, weekly and monthly sales quotas through disciplined execution.
• Build and maintain strong relationships that encourage long‑term loyalty.
• Handle inquiries, objections and concerns professionally, turning hesitation into confidence.

Required profile

• Strong communication and empathy to connect with customers.
• Ability to understand product features and explain benefits clearly.
• Motivation to meet and surpass sales targets.
• Passion for financial inclusion and helping underserved communities.

Required skills